This Refund & Cancellation Policy forms part of the LFG Entertainment Event Ticketing Terms & Conditions.
- General Refund Policy
- Tickets are generally non-refundable, non-exchangeable and non-transferable, except where LFG expressly provides otherwise, where an Event is cancelled and a refund is offered, or where required by applicable law.
- A ticket that has already been scanned, validated or used may not be eligible for a refund.
- Refund eligibility remains subject to the applicable Event Terms & Conditions and applicable law.
- Event Cancellation
If an Event is cancelled in full and is not rescheduled, LFG will announce the applicable ticket and refund procedure. Where a refund is approved:
- The refund will be processed through the applicable payment method or payment provider where practicable.
- Refund processing times may depend on the relevant payment provider, card issuer, bank or financial institution.
- Where legally permitted, certain ticketing, booking, processing, payment gateway, currency conversion or administrative fees may be non-refundable.
LFG is not responsible for separate expenses such as:
- Flights;
- Hotels;
- Transportation;
- Accommodation;
- Visas; or
- Other personal expenses arising from cancellation or postponement,
except where liability cannot legally be excluded.
- Event Postponement or Rescheduling
If an Event is postponed or rescheduled, tickets purchased for the original Event date will generally remain valid for the rescheduled date unless LFG announces otherwise. A postponement or change of Event date does not automatically entitle a ticket holder to a refund. A refund will only be provided where:
- LFG expressly offers one;
- A refund is otherwise provided under the applicable Event Terms & Conditions; or
- A refund is required by applicable law.
- Artist, Programme or Schedule Changes
Artists, performers, schedules, running orders, stage allocations, venue layouts, viewing arrangements, capacity and other Event arrangements may change. An individual artist, performer or programme change does not automatically entitle a ticket holder to a refund, subject to applicable law.
- Weather, Force Majeure and Other Circumstances
LFG may delay, suspend, interrupt, relocate, postpone or cancel an Event where weather, safety concerns, government action or circumstances beyond LFG's reasonable control prevent or materially affect the Event. Such circumstances may include:
- Severe weather;
- Natural disasters;
- Government restrictions;
- Public health emergencies;
- Civil disturbances;
- Strikes;
- Transportation disruption;
- Venue emergencies;
- Terrorism;
- War;
- Artist travel restrictions; and
- Governmental orders.
Any refund, credit or alternative arrangement arising from such circumstances will be handled in accordance with applicable law and the policy announced by LFG.
- Payment Processing and Refund Timing
Approved refunds will generally be returned through the applicable payment method or payment provider where practicable. Refund timing may vary depending on the payment provider, card issuer, bank or other financial institution. Where currency conversion was involved in the original transaction, the final amount received may be affected by exchange rates, conversion methodology or payment-provider charges.