At LFG Entertainment, we respect your privacy and are committed to protecting your personal data. This privacy policy describes how we collect, use, process, and disclose your information, including personal data, in coordination with your access to and use of the LFG website and ticketing systems.
1. Data We Collect
We collect personal data that you provide to us directly when purchasing tickets or joining LFG Nation. This includes: name, email address, phone number, national ID or passport number (for attendee verification and security), and transaction details. We do not store or process credit/debit card information on our servers; payments are processed securely by external, fully-certified payment processors.
2. How We Use Data
We use your data to: process ticket orders, dispatch receipt records and ticket PDF files containing QR entry codes, verify tickets at the gates of our events, and send you email updates/presale notifications if you join LFG Nation or sign up to our newsletter.
You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us.
3. Data Sharing & Storage
We do not sell, rent, or lease your personal information to third parties. We may share information with certified service providers who perform services on our behalf (such as dispatching emails or payment gateways), strictly limited to fulfilling order actions. Data is retained only for as long as necessary to provide transactional history or event validation.
4. Cookie Policy & Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, remember your preferences, and deliver relevant promotions. The cookies we utilize fall into the following categories:
- Strictly Necessary & Functional Cookies: Essential for website navigation, checkout session holds, and secure ticket transactions.
- Security & Bot Protection (Cloudflare): We use Cloudflare to safeguard our platform against automated abuse, ticket scalping bots, and DDoS attacks. Cloudflare places essential security cookies and challenge tokens (such as __cf_bm and Turnstile) to distinguish legitimate humans from automated bots and ensure fair ticket drops.
- Analytics Cookies (Google Analytics): Help us understand how visitors interact with our website, measuring traffic patterns, popular event pages, and site performance to improve our digital experience.
- Marketing & Conversion Pixels (Meta Pixel): Enable us to measure the effectiveness of our social media campaigns, track ticket checkout conversions, and deliver tailored event announcements to interested audiences on platforms like Instagram and Facebook.
5. Managing Your Cookie Preferences
You can control and manage cookies through your web browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may impact your ability to complete ticket purchases or access certain features on the platform.
Data Protection Contact
For questions about this Privacy Policy, requests relating to your personal data, or privacy complaints, please contact:
LFG Entertainment Pte. Ltd. Email: hello@lfg-entertainment.com